Due to the ongoing disruption caused by the cyber-attack on Marks & Spencer, one of the retailer’s largest suppliers has implemented the use of pen and paper for order processing.

The CEO of Greencore, a company that provides sandwiches, rolls, and wraps, has also increased the frequency of deliveries by 50% to ensure that there is an abundance of food for the upcoming bank holiday weekend.

For more than a week, M&S has been unable to accept online orders for apparel and homewares. Additionally, certain stores have experienced vacant inventories due to disruptions in food deliveries.

Two M&S employees informed the BBC that they were apprehensive about their compensation due to their inability to access staff applications and log in and out of work.

Greencore chief executive Dalton Philips provided a behind-the-scenes look at the situation at M&S, stating, “In the absence of all the systems communicating with each other, you revert to the way it was 25 years ago.”

That implies a return to the “pen and paper” method, he stated.

Additionally, Greencore has been employing additional shifts at its dedicated M&S facility in Northampton, which has resulted in the transportation of a greater number of lorries and the shipment of a greater quantity of food to stores than it did during the Christmas season.”

Mr. Philips stated, “They are a significant customer of ours, and we are endeavoring to provide them with a plethora of products to assist them.”
“There are instances in which manual systems are necessary in any business; however, they function effectively.”

“Due to the system’s challenges, we are unable to conduct the complex forecasting that we would have previously been able to do. Consequently, we are ensuring that they have all the necessary resources and more.”